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Warranty Services

We are proud to provide one of the best customer service experience in the industry. We value our customers relationships very much and we hope our products provide good user experiences as well.

In the event of a product failure, we are more than happy to help you with offering replacements or a credit memo.

For more details, please read through our Warranty Terms and Conditions.

To start a warranty claim, please fill out the RMA Request Formand email to our RMA Department at RMA@ledonecorp.com. Additional instructions will be provided within 24 hours after we receive your request.

Product warranty coverage list

We offer different terms of warranties for different products. Please check out the following forms for your information.

CategoryDescriptionYears
Indoor Lighting
Light Bulbs (GU, A, B11, BR, MR16 & PAR)1
Residential Downlight3
High Bay5
2' to 8' Linear LED Tubes5
LED Exit Sign5
Panel5
Temporary Work Light5
Commercial Down Light5
Strip Light5
Troffer5
Vapor Tight5
Outdoor Lighting
Area Light5
Canopy5
Flood Light5
Post Top Light5
Street Light5
Wall Light5
Retrofits
Corn Light5
Low Bay5
Retrofit Kit5
Magnetic Strip Retrofit Kit5
Others
Mounting Accessories1
Remote Controls1
Motion & Daylight Sensors5
Emergency Backup Batteries5


Notes:

• For any product not listed above, contact LED One for warranty information.
• Any products marked as Clearance shall carry the lesser of a 5 Year warranty, or the warranty period stated on the product data sheet.
• Extended 10 Year warranties are available for selected products.Please check with your sales representative for additional information.
• Warranties are based on a maximum 16 hrs/day operation, and ambient temperature of -27°F to 104°F
• All products will be covered by their warranties under proper usage and installation as instructed by the product sheet.
• Registration is not required for product replacement warranty coverage. You must, however, fill out the RMA form on the top of this page and email to rma@ledonecorp.com to start the warranty process. 3rd party warranty claim is subject to $30 service fee, or shipping fee, whichever is larger.

Please chek out our complete Warranty Terms and Conditions for additional details.