Warranty Services
We are proud to provide one of the best customer service experience in the industry. We value our customers relationships very much and we hope our products provide good user experiences as well.
In the event of a product failure, we are more than happy to help you with offering replacements or a credit memo.
For more details, please read through our Warranty Terms and Conditions.
To start a warranty claim, please fill out the RMA Request Formand email to our RMA Department at RMA@ledonecorp.com. Additional instructions will be provided within 24 hours after we receive your request.
Product warranty coverage list
We offer different terms of warranties for different products. Please check out the following forms for your information.
| Category | Description | Years |
|---|---|---|
Indoor Lighting | Light Bulbs (GU, A, B11, BR, MR16 & PAR) | 1 |
| Residential Downlight | 3 | |
| High Bay | 5 | |
| 2' to 8' Linear LED Tubes | 5 | |
| LED Exit Sign | 2 | |
| Panel | 5 | |
| Temporary Work Light | 5 | |
| Commercial Down Light | 5 | |
| Strip Light | 5 | |
| Troffer | 5 | |
| Vapor Tight | 5 | |
Outdoor Lighting | Area Light | 5 |
| Canopy | 5 | |
| Flood Light | 5 | |
| Post Top Light | 5 | |
| Street Light | 5 | |
| Wall Light | 5 | |
Retrofits | Corn Light | 5 |
| Low Bay | 5 | |
| Retrofit Kit | 5 | |
| Magnetic Strip Retrofit Kit | 5 | |
Others | Mounting Accessories | 1 |
| Remote Controls | 1 | |
| Motion & Daylight Sensors | 5 | |
| Emergency Backup Batteries | 5 |
Notes:
Please chek out our complete Warranty Terms and Conditions for additional details.