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Open Positions
Inside Sales Representative
You will engage customers, answer questions and offer solutions to drive company revenue. Position is full time and includes base salary plus uncapped commissions
You will accomplish:
• Develop sales opportunities by researching and identifying potential accounts, soliciting new accounts, building rapport
• Maintain lasting business relationship with the customers
• Understand customer needs and requirements and answer their inquireis and complains in time
• Provid technical information and explanations
• Prepare quote and close sales and achieve quarterly quotas
• Keep customers aware of latest developments
You are expected to have the following skill set:
• Excellent communication and listening skills, including phone interaction
• Ability to build rapport with clients
• Strong negotiation skills
• Deadline and detail-oriented
• Self motivated
• Competency in computer software including ERP system and Microsoft applications
• Prior sales success/lead qualification experience a plus
Customer Service Representative
You will be resolving issues with customers and keep the customers are satisfied.
You will accomplish:
• Resolve product or service problems by clarifying the customer's complainton
• Determine the cause of the problem and find the best solution to solve the problem; following up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Build sustainable relationships of trust through open and interactive communication
• Identify and assess customers' needs to achieve satisfaction
• Prepare product or service reports by collecting and analyzing customer information
• Assist with other accounting and organization tasks as requested
You are expected to have the following skill set:
• Excellent communication skills
• Strong phone contact handling skills and active listening
• Excellent problem-solving skills
• Customer orientation and ability to adapt/respond to different types of characters
• Competency in computer software including ERP system and Microsoft applications
• Prior experience with customer service and client communication is a plus